Question 1

What is private onsen?

Accepted Answer

Private onsen refers to having a room to yourself, without sharing with others.  (No gender restrictions)

We have two types of rooms. 
Room 1 bigger walking space, extra sunbed + sauna
Room 2 narrower walking space, onsen + sauna

There will be a time limit of 1 hour 30 minutes per onsen session. You also have a free same day pass to the public onsen. You may arrive a few hours ahead of your booking time slot to use the public onsen first before your private onsen session, and use the public onsen session again afterwards.

What is provided : Bathing towels, yukata / jinbei, hair tie,  shower cap, hair & body soap, disposable wear

Question 2

Does the private onsen price include food or drinks by default?

Accepted Answer

Our pricing onsen pricing(s) do not include any food or drinks by default. Food or drinks are charged and to be paid for separately at our cafe.

Question 3

Can I cancel/reschedule my private onsen booking in the event something crops up and I am no longer able to attend? Will there be any cancellation fees?

Accepted Answer

Here's our updated booking policy for your reference:

1. No-refund policy for booking cancellations, no-shows and lesser pax attendees regardless of reason
2. Maximum of 2 consecutive reschedules within 2 months from original booking date. Payment will be forfeited if no reschedule by then. 
3. Penalty applies for rescheduling within 3-4 working hours before booking timeslot; forfeit if inform within 2.5 working hours before booking timeslot. 
*4. Any last minute reschedule requests made outside operating hours will be considered as informing on the next working day.*
*5. Separate T&C applies for third party purchases.*

Question 4

Are there pax restrictions?

Accepted Answer

Private Room 1: 5 - 6 Pax (will be squeezy with 6 adults) Max
Private Room 2: 3 Pax Max
Public as Private Onsen: 2 Pax and above

Question 5

Are mixed genders allowed?

Accepted Answer

Mixed genders are allowed in our private onsen. Hence, our private onsen is ideal for couples or families who would like to spend time in onsen together.

Question 6

Can I consume food & drinks in private onsen?

Accepted Answer

Only drinks can be consumed in the private onsen. Food will have to be consumed in the cafe.

Question 7

What does 1h 30 minute include?

Accepted Answer

The 1 hour 30 minutes time limit is solely meant for private onsen usage.  There is no time restrictions for the other areas like the rest area, cafe and public onsen.

Question 8

Is there any children price for private onsen?

Accepted Answer

No. As long a child is aged 3 and above, they will be considered as 1 pax. Entry into private onsen for infants/toddlers below 3 years old will be free of charge

Question 9

I see the option for 'All Staff', 'Private Room 1' and 'Private Room 2' when attempting to make private onsen booking. What's the difference between these?"

Accepted Answer

Please ignore the 'All Staff' option as it is a fixed option set by Wix.com which we are unable to remove or rename. We only have two private rooms available for booking.

Room 1 bigger walking space + extra sunbed with inbuilt onsen steam
Room 2 tighter walking space, onsen + sauna
Note: We have amended our timeslots for both our Private Rooms. Each room now has a fixed set of booking time. Do filter out the available booking schedules by selecting either Private Room 1 or Private Room 2 when doing your booking.

Question 10

How long in advance should I book for private onsen?

Accepted Answer

There is no specific lead time on when you should book for private onsen in advance. You may check out for the available slots on our booking site at www.joyaonsencafe.com/book-online. As long the slot you want is still available, you may book for it.

Question 11

What is the pricing for private onsen only without public onsen?

Accepted Answer

Our private onsen pricing is meant for private onsen only. We included free access to public onsen as an additional benefit without any extra charges for private onsen customers. It is optional to use the public onsen. Hence, the pricing will remain the same if you do not wish to use the public onsen.

Question 12

My iPhone event calendar shows that the Private Onsen session is 1 hour. Why is that so?

Accepted Answer

All our private onsen sessions are 1 hour 30 minutes by default. We had contacted Wix support previously regarding this, and it is due to the iPhone's own default mechanism that it allocates a default duration of 1 hour in the event calendar.
 
Do note that the duration is manually adjustable.

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