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Join the Celebration with a Special Gift Just for You

As a token of our appreciation, we're offering you a FREE Onsen Access Voucher worth $42. It's our way of saying thank you for being a part of our journey!
At Joya Onsen Cafe, we believe that wellness is for everyone. Our Family Wellness Deal is designed to bring families closer, creating lasting memories of relaxation and togetherness.
Here's a gift from us!
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Eligibility Condition: Receive FREE Onsen Access by showing your receipt with your name from our partner within the same month. If you've paid for our partner's service in October, your access to the Onsen is valid within 30 days of your visit. Immerse yourself in relaxation after experiencing our partner's services.

Onsen History Facts
Did You Know?
  • "Onsen, a centuries-old Japanese tradition, has been cherished for its healing properties and relaxation benefits."

  • "Joya Onsen Cafe draws inspiration from this rich history, offering you an authentic onsen experience in the heart of Singapore."

  • "Immerse yourself in the magic of onsen, just as the Japanese have done for generations."

Benefits of Onsen
The Healing Power of Onsen
  • The Healing Power of Onsen"

  • Relaxation: "The warm thermal waters promote relaxation and reduce stress, allowing you to unwind and find serenity."

  • Detoxification: "Onsen baths help eliminate toxins from the body, leaving you feeling refreshed and revitalized."

  • Muscle Relief: "The soothing waters provide relief from muscle tension, aches, and pains, aiding in post-exercise recovery."

Scan the QR code below to register and unlock your FREE Onsen Access Voucher
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Welcome to Joya Community

Dive into what others are raving about us! Discover their favorite Joya Onsen moments, tips and testimonials that make us shine. Get inspired by real stories and find out why they can't get enough of their Joya experience.
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Gwenda

Very fun and I would love to go again! It had a promo for going during December and we had free desserts as well. It was an enjoyable experience and the staff were very friendly

Hui Xin

Interesting experience! nice little cafe w cute photo spots! besides the onsens, there are also lounge chairs to rest. the public onsen is very big and decently empty for weekdays.

Kien Boom Benjamin

Late night dating with my wife and we were enjoyed the entire experience. The hospitality was awesome, the facilities and ambience were good and the food was delicious. Booking through Klook was seamless as usual. 👍👍👍

Chen

We have an enjoyable and relaxing afternoon. the facilities and environment made us think we are in Japan. we go on Sunday but not clouded in public pool. Will go again.

Ngo

Great onsen ! Helpful staff who offers to take pictures for us with the Yukata. The onsen pool is magnificent !

Joya Onsen Cafe in the Spotlight: Featured by Prominent Media Outlets

FAQ'S

We've compiled a list of frequently ask questions to provide you with quick and accurate solutions, ensuring a joyful experience. If you don't find what you're looking for, don't hesitate to reach out to u directly. Your satisfaction is our priority.

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  • What is private onsen?
    Private onsen refers to having a room to yourself, without sharing with others. (No gender restrictions) We have two types of rooms. Room 1 bigger walking space + extra sunbed with inbuilt onsen steam Room 2 tighter walking space, onsen + sauna There will be a time limit of 1 hour 30 minutes per onsen session. You also have a free same day pass to the public onsen. You may arrive a few hours ahead of your booking time slot to use the public onsen first before your private onsen session, and use the public onsen session again afterwards. What is provided : Bathing towels, yukata / jinbei, hair tie, shower cap, hair & body soap, disposable wear
  • Does the private onsen price include food or drinks by default?
    Our pricing onsen pricing(s) do not include any food or drinks by default. Food or drinks are charged and to be paid for separately at our cafe.
  • Can I cancel/reschedule my private onsen booking in the event something crops up and I am no longer able to attend? Will there be any cancellation fees?
    Here's our updated booking policy for your reference: 1. No-refund policy for booking cancellations, no-shows and lesser pax attendees regardless of reason 2. Maximum of 2 consecutive reschedules within 2 months from original booking date. Payment will be forfeited if no reschedule by then. 3. Penalty applies for rescheduling within 3-4 working hours before booking timeslot; forfeit if inform within 2.5 working hours before booking timeslot. *4. Any last minute reschedule requests made outside operating hours will be considered as informing on the next working day.* *5. Separate T&C applies for third party purchases.*
  • Are there pax restrictions?
    Private Room 1: 5 - 6 Pax (will be squeezy with 6 adults) Max Private Room 2: 3 Pax Max Public as Private Onsen: 2 Pax and above
  • Are mixed genders allowed?
    Mixed genders are allowed in our private onsen. Hence, our private onsen is ideal for couples or families who would like to spend time in onsen together.
  • Can I consume food & drinks in private onsen?
    Only drinks can be consumed in the private onsen. Food will have to be consumed in the cafe.
  • What does 1h 30 minute include?
    The 1 hour 30 minutes time limit is solely meant for private onsen usage. There is no time restrictions for the other areas like the rest area, cafe and public onsen.
  • Is there any children price for private onsen?
    No. As long a child is aged 3 and above, they will be considered as 1 pax. Entry into private onsen for infants/toddlers below 3 years old will be free of charge
  • I see the option for 'All Staff', 'Private Room 1' and 'Private Room 2' when attempting to make private onsen booking. What's the difference between these?"
    Please ignore the 'All Staff' option as it is a fixed option set by Wix.com which we are unable to remove or rename. We only have two private rooms available for booking. Room 1 bigger walking space + extra sunbed with inbuilt onsen steam Room 2 tighter walking space, onsen + sauna Note: We have amended our timeslots for both our Private Rooms. Each room now has a fixed set of booking time. Do filter out the available booking schedules by selecting either Private Room 1 or Private Room 2 when doing your booking.
  • How long in advance should I book for private onsen?
    There is no specific lead time on when you should book for private onsen in advance. You may check out for the available slots on our booking site at www.joyaonsencafe.com/book-online. As long the slot you want is still available, you may book for it.
  • What is the pricing for private onsen only without public onsen?
    Our private onsen pricing is meant for private onsen only. We included free access to public onsen as an additional benefit without any extra charges for private onsen customers. It is optional to use the public onsen. Hence, the pricing will remain the same if you do not wish to use the public onsen.
  • My iPhone event calendar shows that the Private Onsen session is 1 hour. Why is that so?
    All our private onsen sessions are 1 hour 30 minutes by default. We had contacted Wix support previously regarding this, and it is due to the iPhone's own default mechanism that it allocates a default duration of 1 hour in the event calendar. Do note that the duration is manually adjustable.
  • What is public onsen?
    Public onsen refers to a common onsen area shared with others of the same gender. The facilities in our public onsen include a common changing room and shower area, an onsen pool, a cold bath and a sauna room.
  • What are your opening hours?
    We are open from 1030am-1030pm everyday. Please leave the onsen baths by 1015pm. Female public onsen may close at 9pm on certain dates, updates will be posted on our instagram stories. https://www.instagram.com/joyaonsen_sg/
  • Are the Golden Hour & After 7pm promotions available everyday?
    Yes it is available everyday, including public holidays.
  • I had purchased a public onsen pass. Can I still choose to wear a yukata?
    Yes, you may rent the yukata at $11 / pc
  • How do I book for public onsen?
    We do not do reservations for public onsen. No booking is required; you may just walk-in.
  • How can I be assured and certain that there will vacancies available in public onsen when I walk-in since there's no booking system available?
    You need not worry about the vacancies as we have never exceeded our maximum capacity for public onsen to date. You may walk-in on weekdays for low peak crowd.
  • Are electronic devices allowed?
    It is strictly not allowed due to privacy reasons. There will be high penalty charges. You may only use your electronic device in the cafe or zen garden. Exceptions may be taken upon checking with our staff. Disclaimer: Usage of electronic devices without camera function is highly discouraged due to humidity in the onsen. Joya Onsen Cafe will not be liable for any damaged device as a result of using it in the onsen.
  • I purchased a public onsen pass from a third party platform. How do I make a booking?
    You may walk in for public onsen, no booking is required. If you had purchased from travel sites ( e.g. Klook, Pelago) where a date is required to be selected, it is highly encouraged that you arrive on your selected date. However, in the event that you are unable to come on your selected date, you may walk in on another date as long it is still within the validity period of your third party voucher (1 month from purchase date). Do present us with your third party voucher on the day itself for redemption. Any vouchers not redeemed by the expiry date will be considered as forfeited, and no refunds will be provided. Alternatively, a $2/pax per day extension fee applies for redeeming the voucher after its expiry date.
  • Does the full day pass public onsen price include free food?
    Our full day public onsen pricing does not include free food. Food have to be paid for separately at our cafe. You may purchase our onsen refreshment for a main dish, dessert and drink for $7.70 at our reception or cafe.
  • Is reservation required for entry into your cafeteria? Is your cafeteria only exclusive to onsen customers? Can I dine in at your cafeteria without purchasing any onsen services?
    You may simply walk in for the cafe, no reservations or onsen pass required. We are open from 11am - 9.30pm.
  • What is your meal set?
    For your reference. https://www.joyaonsencafe.com/menu Customers can choose any main dish regardless of pricing, and pair it with a side dish and green tea. As indicated at the bottom corner of the menu page, there's a choice of miso soup, gyoza or tamagoyaki (fried Japanese eggs) together with hot or cold green tea.
  • Do you have vegetarian options?
    Although we do not specifically cater for vegetarian, we can accommodate to your dietary needs. Vegetarian options are available upon request with the cafe's chef.
  • What are the cafe operating hours?
    Our cafe operating hours are from 11am - 9.30pm Last order for crispy sides (prepared by vegetarian restaurant): 8.30pm
  • Is your cafe halal certified?
    Unfortunately, we are not halal certified.
  • Do you sell gift vouchers?
    Yes we do sell customised e gift vouchers. The date of validity will be 3 months from date of purchase. Booking not allowed on PH, PH eve and PH off in lieu. PH = Public Holiday Please provide us the following information through email/whatsapp. Name of recipient(s): Public/Private onsen: No. of pax: Rice/Noodle Meal Set ($19.80 each): yes/no No. of Meal set (if 'yes' to above): Number of onsen sessions: Your name: Your number: Your email:
  • Is there any age limit for entry into onsen?
    We do not have any age restrictions for entry into onsen as we encourage family bonding within our premises. However, do always supervise your children as we will not be held responsible for any consequences due to negligence. Disclaimer: Although there is no age limit for entry, we highly discourage infants/toddlers who are unable to control their bladder from entering the onsen, as the onsen bath has to be kept clean at all times. Customers who let their infant/children defecate/urinate in our onsen bath will be liable to penalty charges.
  • What do I wear inside the onsen baths?
    As mentioned in our Onsen Etiquette, it is recommended to enjoy onsen fully nude to have the full Japanese onsen experience. However, we understand that Singapore residents are more conservative and are mostly uncomfortable with being nude in the onsen. Therefore, we do provide disposable undergarments as an alternative option to customers. Wearing of own clothes/undergarments and wrapping yourself in towel is strictly not allowed in both public and private onsen for hygiene reasons. We allow clean swimsuits in private onsen only due to popular request. Private onsen customers have to change out from their swimsuit when using the public onsen before and/or after their private onsen session. Wearing swimsuits is strictly not allowed in public onsen. *Disclaimer: We will not provide swimsuits. You may bring swimsuit at your own expense; we will not be responsible for any discoloration.*
  • Are overnighting/massage services available?
    We do not provide overnighting and massage services.
  • Are pregnant women allowed in onsen?
    Yes, pregnant women are allowed in onsen. However, they are strongly encouraged to take extra precaution due to potential health hazards from the onsen bath (approximately 40 degrees Celsius) which may cause dizziness, as well as slippery floors. Do take frequent breaks in between baths and hydrate yourself frequently. Joya Onsen Cafe will not be responsible for any health hazards/health consequences.
  • Is there any complimentary parking?
    There's no complimentary parking available at d'Arena. The parking rates are as follows: Car: $1.20/hour Lorry: $2.40/hour Motorcycle: $0.80 Per Entry Per Day Disclaimer: Joya Onsen Cafe is not in charge parking charges at d'Arena. Kindly contact d'Arena at @darena.sg on Instagram for any further enquiries regarding parking rates.
  • I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?
    Our private onsen session is 1 hour 30 minutes by default. We had contact Wix support previously regarding this, and it is due to the iPhone's own default mechanism to allocate 1 hour default time allocation. Do note that the iPhone event time duration is manually adjustable.
  • How do I get to Joya Onsen Cafe?
    We are located at: 511 Upper Jurong Road D'Arena, #01-06 Singapore 638366 How to get here : A) Joo Koon Route 1. Alight at Joo Koon MRT station 2. 1 stop from bus interchange (bus 99 or 974) 3. Cross the road to D'Arena B) Boon Lay Route 1. Alight at Boon Lay MRT station 2. 10 stops from bus interchange (bus 192) 3. We are right infront! Our opening hours: 10.30am - 10.30pm everyday
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