Question 1

Do you sell gift vouchers?

Accepted Answer

Yes we do sell customised e gift vouchers. The date of validity will be 3 months from date of purchase. Booking not allowed on PH, PH eve and PH off in lieu.

PH = Public Holiday

Please provide us the following information through email/whatsapp.

Name of recipient(s):
Public/Private onsen:
No. of pax:
Rice/Noodle Meal Set ($19.80 each): yes/no
No. of Meal set (if 'yes' to above): 
Number of onsen sessions:
Your name:
Your number:
Your email:

Question 2

Is there any age limit for entry into onsen?

Accepted Answer

We do not have any age restrictions for entry into onsen as we encourage family bonding within our premises. However, do always supervise your children as we will not be held responsible for any consequences due to negligence. 
Disclaimer: Although there is no age limit for entry, we highly discourage infants/toddlers who are unable to control their bladder from entering the onsen, as the onsen bath has to be kept clean at all times. Customers who let their infant/children defecate/urinate in our onsen bath will be liable to penalty charges.

Question 3

What do I wear inside the onsen baths?

Accepted Answer

As mentioned in our Onsen Etiquette, it is recommended to enjoy onsen fully nude to have the full Japanese onsen experience. 
However, we understand that Singapore residents are more conservative and are mostly uncomfortable with being nude in the onsen. Therefore, we do provide disposable undergarments as an alternative option to customers.
Wearing of own clothes/undergarments and wrapping yourself in towel is strictly not allowed in both public and private onsen for hygiene reasons.
We allow clean swimsuits in private onsen only due to popular request. Private onsen customers have to change out from their swimsuit when using the public onsen before and/or after their private onsen session. Wearing swimsuits is strictly not allowed in public onsen. 
*Disclaimer: We will not provide swimsuits. You may bring swimsuit at your own expense; we will not be responsible for any discoloration.*

Question 4

Are overnighting/massage services available?

Accepted Answer

We do not provide overnighting and massage services.

Question 5

Are pregnant women allowed in onsen?

Accepted Answer

Yes, pregnant women are allowed in onsen. However, they are strongly encouraged to take extra precaution due to potential health hazards from the onsen bath (approximately 40 degrees Celsius) which may cause dizziness, as well as slippery floors. Do take frequent breaks in between baths and hydrate yourself frequently. Joya Onsen Cafe will not be responsible for any health hazards/health consequences.

Question 6

Is there any complimentary parking?

Accepted Answer

There's no complimentary parking available at d'Arena. The parking rates are as follows:
 
Car: $1.20/hour
Lorry: $2.40/hour
Motorcycle: $0.80 Per Entry Per Day
 
Disclaimer: Joya Onsen Cafe is not in charge parking charges at d'Arena. Kindly contact d'Arena at @darena.sg on Instagram for any further enquiries regarding parking rates.

Question 7

I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?

Accepted Answer

Our private onsen session is 1 hour 30 minutes by default. We had contact Wix support previously regarding this, and it is due to the iPhone's own default mechanism to allocate 1 hour default time allocation. Do note that the iPhone event time duration is manually adjustable.

Question 8

How do I get to Joya Onsen Cafe?

Accepted Answer

We are located at:
511 Upper Jurong Road
D'Arena, #01-06
Singapore 638366
How to get here :

A) Joo Koon Route
1. Alight at Joo Koon MRT station
2. 1 stop from bus interchange (bus 99 or 974) 
3. Cross the road to D'Arena

B) Boon Lay Route
1. Alight at Boon Lay MRT station
2. 10 stops from bus interchange (bus 192) 
3. We are right infront!

Our opening hours: 10.30am - 10.30pm everyday

We have created a list of frequently asked questions about us. Do refer to the questions below. If we did not include the question(s) that you would like to find out more about, feel free to write to us. Thank you!

Do you sell gift vouchers?

Is there any age limit for entry into onsen?

What do I wear inside the onsen baths?

Are overnighting/massage services available?

Are pregnant women allowed in onsen?

Is there any complimentary parking?

I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?

How do I get to Joya Onsen Cafe?

Frequently asked questions

Do you sell gift vouchers?

Is there any age limit for entry into onsen?

What do I wear inside the onsen baths?

Are overnighting/massage services available?

Are pregnant women allowed in onsen?

Is there any complimentary parking?

I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?

How do I get to Joya Onsen Cafe?

We have created a list of frequently asked questions about us. Do refer to the questions below. If we did not include the question(s) that you would like to find out more about, feel free to write to us. Thank you! ​

Do you sell gift vouchers?

Is there any age limit for entry into onsen?

What do I wear inside the onsen baths?

Are overnighting/massage services available?

Are pregnant women allowed in onsen?

Is there any complimentary parking?

I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?

How do I get to Joya Onsen Cafe?

Frequently asked questions

Do you sell gift vouchers?

Is there any age limit for entry into onsen?

What do I wear inside the onsen baths?

Are overnighting/massage services available?

Are pregnant women allowed in onsen?

Is there any complimentary parking?

I have booked for a private onsen session and my iPhone event calendar reflects it as a 1 hour session. Why is that so?

How do I get to Joya Onsen Cafe?

We have created a list of frequently asked questions about us. Do refer to the questions below. If we did not include the question(s) that you would like to find out more about, feel free to write to us. Thank you!