Private onsen refers to having a room to yourself, without sharing with others. (No gender restrictions) We have two types of rooms. Room 1 bigger walking space, extra sunbed + sauna Room 2 narrower walking space, onsen + sauna There will be a time limit of 1 hour 30 minutes per onsen session. You also have a free same day pass to the public onsen. You may arrive a few hours ahead of your booking time slot to use the public onsen first before your private onsen session, and use the public onsen session again afterwards. What is provided : Bathing towels, yukata / jinbei, hair tie, shower cap, hair & body soap, disposable wear

Our pricing onsen pricing(s) do not include any food or drinks by default. Food or drinks are charged and to be paid for separately at our cafe.

Here's our updated booking policy for your reference: 1. No-refund policy for booking cancellations, no-shows and lesser pax attendees regardless of reason 2. Maximum of 2 consecutive reschedules within 2 months from original booking date. Payment will be forfeited if no reschedule by then. 3. Penalty applies for rescheduling within 3-4 working hours before booking timeslot; forfeit if inform within 2.5 working hours before booking timeslot. *4. Any last minute reschedule requests made outside operating hours will be considered as informing on the next working day.* *5. Separate T&C applies for third party purchases.*

Private Room 1: 5 - 6 Pax (will be squeezy with 6 adults) Max Private Room 2: 3 Pax Max Public as Private Onsen: 2 Pax and above

Mixed genders are allowed in our private onsen. Hence, our private onsen is ideal for couples or families who would like to spend time in onsen together.

Only drinks can be consumed in the private onsen. Food will have to be consumed in the cafe.

The 1 hour 30 minutes time limit is solely meant for private onsen usage. There is no time restrictions for the other areas like the rest area, cafe and public onsen.

No. As long a child is aged 3 and above, they will be considered as 1 pax. Entry into private onsen for infants/toddlers below 3 years old will be free of charge

Please ignore the 'All Staff' option as it is a fixed option set by Wix.com which we are unable to remove or rename. We only have two private rooms available for booking. Room 1 bigger walking space + extra sunbed with inbuilt onsen steam Room 2 tighter walking space, onsen + sauna Note: We have amended our timeslots for both our Private Rooms. Each room now has a fixed set of booking time. Do filter out the available booking schedules by selecting either Private Room 1 or Private Room 2 when doing your booking.

There is no specific lead time on when you should book for private onsen in advance. You may check out for the available slots on our booking site at www.joyaonsencafe.com/book-online. As long the slot you want is still available, you may book for it.

Our private onsen pricing is meant for private onsen only. We included free access to public onsen as an additional benefit without any extra charges for private onsen customers. It is optional to use the public onsen. Hence, the pricing will remain the same if you do not wish to use the public onsen.

All our private onsen sessions are 1 hour 30 minutes by default. We had contacted Wix support previously regarding this, and it is due to the iPhone's own default mechanism that it allocates a default duration of 1 hour in the event calendar. Do note that the duration is manually adjustable.