Public Onsen as Private (9 pax)

  • 1 hour
  • 357.50 Singapore dollars
  • Joya Onsen Cafe|Location 2

Service Description

Payment to be made via UEN

Cancellation Policy

Terms and Conditions: 1. Joya Onsen Cafe reserves the right to amend any of our terms, conditions and policies without any prior notice. 2. Please arrive at least 15-20 minutes early for your private onsen booking. Joya Onsen Cafe will not be liable to extend your session in the event you are late. 3. There will be no refunds for reduced private onsen time allocated as a result of lateness. 4. Please be considerate and leave the private onsen room by your time limit. Additional surcharge will apply for every 10-minute extension. Cancellation Policy 1. To cancel or reschedule your booking, please log into our website with the email login credentials used to make your booking. If you had made a booking directly through us, please forward us a copy of your booking confirmation email (with booking date and time), and indicate that you would like to cancel your booking. 2. There will be no refunds for booking cancellations, regardless of how advance you cancel from your booking date. 3. You may choose to either reschedule to another date within 2 months from your booking date or refer your slot to someone on your behalf. 4. If you are unable to reschedule within 2 months from your booking date, the amount you had paid for the booking will be forfeited. 5. There will be no penalty fees for rescheduling last minute (up to 4 hours from booking time; excluding informing us outside of our operating hours) 6. Rescheduling within 4 hours from your booking time is highly discouraged as this leaves us with insufficient time to release the slot to others. Please refer your slot to someone else instead. (Informing us outside of our working hours does not count into this. For example, if your booking is on 11am the next day but you only inform at 12am the previous night, it will be considered as attempting to reschedule less than 4 hours from your booking time as we have closed at 11pm) 7. There will be no refunds for no-shows (confirmed booking without cancellation or reschedule). 9 Joya Onsen Cafe reserves the right to escalate the issue to relevant authorities if you refuse to abide by our policy. 10. Separate cancellation policy applies (from the respective third-party platform) if you had purchased our onsen passes through third-party platforms (applies to both public and private onsen). 11. Should there be a need for you to reschedule, do note that we will only allow up to two reschedules per booking. Separate booking charges will apply for a third reschedule.

Contact Details

  • 511 Upper Jurong Road, d'Arena, Singapore

    +65 88472081

  • 511 Upper Jurong Road, Singapore

    +65 88472081